FAQs

DELIVERY

• What are the shipping costs and times?
We usually process your orders within 3-5 business days and deliveries take between 12 and 20 days for most orders on Normal Shipping (ePacket). However, shipping times also depend on what you purchased or where you live. Due to the high demand, the distance between countries, the slowness of postal services and delays in shipping, the processing of your order can sometimes take up to 10 working days and its delivery, up to 1 month. Please Learn More About Shipping Policy...

• Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. A link to the tracking page will be provided via e-mail of the shipment.

• My order has not yet arrived, what are the news?
Delivery times vary based on many factors, such as logistics, weather conditions, customs and the national postal service. Contact us at info@imaphotic.com if your order has not arrived within 30 days, so we can find out what is happening.

If less than 30 days have passed, the package is still in transit, so take a little more time to get to your home.

RETURNS / EXCHANGES

• What is your return policy?
All products sold at imaphotic.com include a 30-day money back guarantee. You can read more information about our return policy here..

• Do you accept exchanges?
Obviously, they follow the same rules as our returns.

PAYMENT

• What are my payment options?
We accept PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Bancontact, iDEAL, Shop Pay, Apple Pay, and Google Pay.

• Is my information safe?
Indeed it is! All payment information is encrypted and processed through Paypal, the most reliable online payment solution on the Web. The only information we keep is your name, e-mail address and address for obvious reasons.

• The price has changed at the end of the purchase, what happens?
This is a common question for customers who have changed the currency of the store (GBP) in their currency. When entering the box, the prices will be converted back into British Pound Sterling.

Be assured that the price is the same regardless of the currency.

OTHER

• Why do I have a different size than the one I ordered?
I'm afraid the short answer to this question is that you didn't. It is very important to carefully check the measurements on the product page before determining which size to order, as some items of our suppliers are marked for the Asian size. You can find the size chart for each product on the product page that provides detailed product measurements. Be sure to check before determining the size.

• I want to cancel my order. What should I do?
Don't worry if you've changed your mind during the purchase. If you contact us within 24 hours, we can help you.

• What happens if I have to change my order?
Once again, if you contact us within 24 hours, we can help you change your order. Remember that changes can only be made within 24 hours.

• I have other questions that have not been answered on this page.
Feel free to send us a message to info@imaphotic.com